1. Information We Collect
At ZOVOX, we collect information that you provide directly to us, including:
- Business contact information (name, email, phone number, company name)
- Account credentials and authentication information
- Call recordings and transcriptions processed through our AI service
- Payment and billing information
- Usage data and analytics related to our services
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI receptionist services
- Process transactions and send related information
- Send technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Train and improve our AI models to deliver better service
- Monitor and analyze trends, usage, and activities in connection with our services
3. Data Security
We implement industry-standard security measures to protect your information, including:
- End-to-end encryption for call data and recordings
- Regular security audits and penetration testing
- Secure cloud infrastructure with SOC 2 Type II compliance
- Role-based access controls and authentication protocols
- Data backup and disaster recovery procedures
4. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. Call recordings are retained for 90 days by default, with options to extend retention based on your business needs and compliance requirements.
5. Third-Party Services
We may share your information with third-party service providers who perform services on our behalf, including:
- Cloud hosting providers (AWS, Google Cloud)
- Payment processors (Stripe)
- Analytics services (Google Analytics)
- Customer support tools (Intercom)
6. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Opt-out of marketing communications
- Request a copy of your data
- Object to processing of your personal information
- Request restriction of processing your personal information
7. GDPR & CCPA Compliance
ZOVOX is compliant with GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act). We respect your privacy rights and provide mechanisms for data subject requests, including the right to be forgotten.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
ZOVOX Privacy Team
Email: privacy@zovox.ai
Address: 548 Market St, San Francisco, CA 94104