Terms of Service

These Terms of Service (“Terms”) govern your use of the ZOVOX website at zovox.ai and all AI implementation services provided by ZOVOX LLC (“ZOVOX,” “we,” “our,” or “us”). By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

1. Acceptance of Terms

By using our website, booking an assessment, or entering into a service agreement with ZOVOX, you represent that you are at least 18 years of age, have the authority to bind any organization on whose behalf you are acting, and agree to these Terms in full.

ZOVOX reserves the right to modify these Terms at any time. Active clients will be notified of material changes with at least 14 days notice. Continued use of services following the effective date of changes constitutes acceptance.

2. Services

ZOVOX provides managed AI implementation services including COMMUNICATE (AI voice and chat agents), CREATE (AI-powered content marketing), and OPERATE (AI workflow automation). The specific scope of services for each client is defined in a separate service agreement.

ZOVOX reserves the right to modify, improve, or discontinue any aspect of its services with reasonable notice to active clients. We will not make material reductions in service scope without providing a pro-rated refund or alternative accommodation.

You are responsible for ensuring that your use of ZOVOX services complies with all applicable laws in your jurisdiction, including laws governing automated communication, call recording notification, and consumer privacy.

3. Payment Terms

ZOVOX services are billed monthly in advance. Your first invoice is due upon signing your service agreement. Subsequent invoices are issued on the same date each month. Payment is due within 7 days of invoice date.

Accepted payment methods include major credit cards and ACH bank transfer. ZOVOX does not store payment card information directly — all payment processing is handled by our PCI-compliant payment processor.

Overages (such as COMMUNICATE minutes above your plan limit) are billed monthly in arrears at the rate specified in your service agreement. You will receive a notification when your usage approaches your plan limit.

4. Cancellation

ZOVOX services are month-to-month with no long-term commitment. You may cancel at any time by providing written notice to your account manager or to billing@zovox.ai. Cancellations require 30 days notice. Service continues through the end of the notice period and will not be renewed.

ZOVOX may terminate your service agreement immediately, without refund, for: material breach of these Terms, fraudulent use of services, failure to pay after 15 days past due, or use of our services for illegal purposes.

Upon cancellation, ZOVOX will provide an export of your call transcripts, content files, and other client-owned data within 10 business days. We retain the right to delete your data 90 days after cancellation.

5. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZOVOX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF OR INABILITY TO USE OUR SERVICES.

ZOVOX’s total liability to you for any claims arising under these Terms or your service agreement shall not exceed the total amount paid by you to ZOVOX in the three months preceding the claim.

ZOVOX makes no warranty that our AI systems will be error-free or uninterrupted. We commit to a 99% uptime SLA on COMMUNICATE voice agent availability. In the event of downtime exceeding this threshold, we will provide pro-rated service credits.

6. Intellectual Property

Content produced by ZOVOX on your behalf as part of the CREATE service — including articles, social media posts, and email campaigns — becomes your property upon delivery and payment. ZOVOX retains no ownership claim over client-specific content.

ZOVOX retains ownership of its proprietary systems, methodologies, configurations, and tools. Nothing in these Terms grants you a license to ZOVOX technology beyond what is necessary to use the services during the term of your agreement.

7. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved through binding arbitration in Dallas County, Texas, under the rules of the American Arbitration Association. You waive the right to participate in class action lawsuits related to ZOVOX services.

8. Contact

Questions about these Terms should be directed to:

View our Privacy Policy.