Terms of Service

1. Acceptance of Terms

By accessing and using ZOVOX's AI receptionist services ("Services"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use our Services.

2. Service Description

ZOVOX provides AI-powered phone answering and receptionist services that include:

• 24/7 automated call answering and routing
• Appointment scheduling and calendar integration
• Call transcription and recording
• CRM and business tool integrations
• Custom AI voice training for your business

3. Account Registration

To use ZOVOX Services, you must:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4. Pricing and Payment

Subscription fees are billed monthly or annually based on your selected plan. Payment terms include:

• Automatic renewal unless canceled before the renewal date
• No refunds for partial months or unused service
• Price changes with 30 days notice for existing customers
• Late payments may result in service suspension
• All fees are exclusive of taxes

5. Acceptable Use Policy

You agree not to use ZOVOX Services to:

• Violate any laws, regulations, or third-party rights
• Transmit spam, malware, or harmful code
• Impersonate any person or entity
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems
• Use the service for telemarketing or robocalling

6. Service Level Agreement (SLA)

ZOVOX guarantees 99.9% uptime for our Services on a monthly basis. In the event of downtime exceeding this threshold, eligible customers may receive service credits as outlined in our SLA documentation.

7. Data Ownership and Usage

You retain all rights to your data. ZOVOX may use anonymized and aggregated data to improve our Services and AI models. Call recordings and transcriptions are your property, and you can export or delete them at any time.

8. Limitation of Liability

ZOVOX shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the Services. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

9. Termination

Either party may terminate this agreement at any time. You may cancel your subscription through your account dashboard. We may suspend or terminate your access for violation of these Terms. Upon termination, you will have 30 days to export your data.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Services. Continued use after changes constitutes acceptance of the modified Terms.

11. Governing Law

These Terms shall be governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of San Francisco County, California.

12. Contact Information

For questions about these Terms of Service, please contact us: